Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and unopened in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you may submit your request through our Contact Form. Please note that returns will need to be sent to the following address:
Fantasy lingerie
21100 Centre Pointe Parkway
Santa Clarita, Ca 91350

You will receive instructions on where to send the return packages as soon as your return request has been approved. Items sent back to us without first requesting a return will not be accepted. Customer is responsible for all shipping costs incurred with returning the merchandise. 15% Restocking fee will be applied to all returned items.

Damages and issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items 
To protect the health of our employees and customers, we cannot accept returns on intimate apparel that has been unpacked or tried on. It is the responsibility of the customer to ensure that they are reviewing available size charts and ordering the correct product.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period 
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please submit a follow up request through our Contact Form.